How long will the product last?
On average our products last between 6-8 weeks.
What are the products shelf life?
Unopened - one year from the sticker date on your box. Once the product has been opened it should be used within 6 months.
How should I store my products?
We recommend storing our products in a cool, dark space.
Do you use preservatives?
Yes. However, we make small batches of products every 3 months, which enables us to use natural, gentle, non-irritating preservative systems while still ensuring the safety of our products.
Are your products vegan?
Nightly Calibrator - yes
2 Step Cleanser - yes
T-Zone and Cheeks - contains hydrolysed elastin/ marine collagen. It is derived from Atlantic Cod skin.
Eye Transformer - contains hydrolysed elastin/ marine collagen. It is derived from Atlantic Cod skin.
Are your products safe for sensitive skin?
Both of our founders have sensitive skin and it’s at the heart of our products. Each formula is carefully designed to be effective while staying gentle even for the most sensitive skin. We never use essential oils, fragrances, retinoids or any other sensitising ingredients.
Can I use your products while pregnant?
Our formulas use all non-toxic ingredients that are safe to use during pregnancy.
What is the pH of the products?
The pH of our products ranges between 3.5 - 6.5
Are your products sustainable?
Our products are sustainable and we purchase our ingredients from environmentally conscious suppliers.
I have a specific question about your products, who should I contact?
You can always reach us by email
What if something is wrong with my product?
As with all natural products there can be slight visual variation between batches. If you see discolouration or anything else that you didn’t expect please contact us and we will do our best to replace it or solve the issue you’re having.
Do you accept returns?
If you feel that you need to return the product please contact us within 30 days of your purchase at